First Call GB Ltd

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Reviews about First Call GB Ltd

• Wayne Monaghan

  18.05.2018
  ★ ☆ ☆ ☆ ☆
  We have been with this rescue group for over 10 years and only used them on the odd occasion for changing flat tyres which was always OK.
  The one time we did break down has convinced us that we will never use this company again as there service is both poor and policy wording I believe has changed since we first went with them as the same cover we initially took years ago will is reworded to take you whichever is the closest your destination your home address or the nearest garage from where you have broken down, the last option is what we were offered after waiting for nearly 3 hours for the repair man, this was at 6pm in the evening when most garages would of been closed they would NOT help us to get home!
  We were suffering from a flat battery or the same symptoms as a flat battery, I had tried it a few times before calling the company and did not want to drain the battery anymore due to it affecting the locking system and totally draining the battery but the lady on the phone was insisiting that we tried it despite me telling her why I did not.
  The battery was now flat and we were having problems trying to open the doors to the car which made the problem worse.
  When finally the repair man turned up he was brilliant (no connection to the breakdown insurance company) and he agreed that because the lady on the phone had insisted we try to start the vehicle it was now totally dead and the booster pack he had was no good, in the end he disconnected the 24v wagon batteries on his vehicle in order to safely jump start us which he managed to do as he didnt want to leave us to have to find our own way home (40 miles away) without the car.
  So the moral of this story is don't take out breakdown insurance cover with this firm as they will use the cheapest option available to them rather than what is better for them and also cheapest option this was despite telling the operator we were parked up in a disabled spot which should of rung bells that one of us had a disability.
  After looking around on the internet we have now found a much better cheaper quote that GIVES US the option of choosing if we need taking home,repairing near by or taking to our destination rather than being told they would drop the car off at a nearby garage then expect us to find our own way back from an area we were unfamiliar with whilst having limited walking ability!
  Please read their policy and price plans thoroughly to avoid what we had to endure.....thank god the mechanic that came out went out of his way to get us home!

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